EURO 2020 Ticketing Account Manager

Location Nyon, Switzerland
Posted 05/11/2018
Closes 03/12/2018
Sector Federations & LOCs
Function Business Development & Sales
Contract Type Contract
Hours Full Time
Salary Competitive

Job Description

Job information:

Division / Unit: Revenue Operations / Revenue Operations
Contract type: Fixed Term
Start date: 07.01.2019
End date: 31.08.2020
Location: Nyon


In 2020, the UEFA EURO will celebrate its 60th anniversary. To celebrate this milestone, the tournament will be played across 12 different European cities, bringing the EURO closer to the fans and celebrating the best of European football and culture. To make this all possible, we need fantastic, dedicated people in every area.

The Ticketing Account Manager will be in charge of ticket sales to UEFA's business partners, including the participating national associations, sponsors and broadcasters. He or she will manage the team responsible for liaising with all these target groups and will define appropriate sales processes and ensure their implementation.


- Defining and streamlining sales processes for the different target groups;
- Ensuring implementation of the ticket sale process;
- Ensuring precise quota management;
- Anticipating the needs of the different target groups;
- Managing a team of account coordinators;
- Liaising with and supporting customers throughout the process;
- Acting as the point of contact for customers during the sales, seating, fulfilment and distribution process and liaising with the respective ticketing subproject teams;
- Managing invoicing and payment processing;
- Ensuring the smooth running of the group sales processes.


Experience required:
- from 4 to 6 years / account management
- from 4 to 6 years / ticket sales to group sales customers
- from 4 to 6 years / large sports events

- Masters in business management on any other relevant subject

- English / Proficient

Additional requirements:
- MS Excel / Proficient
- MS Word / Proficient
- Project Management / Proficient
- knowledge of UEFA's ticket sales processes would be an advantage
- knowledge of other languages would be an advantage
- experience of handling sensitive discussion


The Union of European Football Associations is the administrative body for association football in Europe.

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