Participants Relations Assistant

OC Sport
Location Lausanne, Switzerland
Posted 30/10/2018
Closes 29/11/2018
Sector Agencies & Sponsors
Function Events & Operations
Contract Type Permanent
Hours Full Time
Salary Competitive

Job Description

OC Sport is a global sports marketing and events company specialising in professional sailing and outdoor sports, especially in running, cycling and triathlons. The company can be found in every outdoor arena: oceans, lakes, mountains, deserts and city centres. Operating from bases in Switzerland, France, the UK and Singapore, OC Sport is an award-winning and leading event management company and rights-holder. 

Job Description
 The Client Sales & Services Assistant will be working across the following events, within our Outdoor Sports team: 
Harmony Geneva Marathon for UNICEF 2019

La Tour Geneva Triathlon 2019 • 20km of Geneva by Geneva Airport 2019

Possibly other events 
The role will encompass the following tasks: 

  • Provide support to participants - manage the specific event mailbox, answer and return calls, reply to participant emails and answer queries •
  • Assist with the management of the registration platform 
  • Assist with the development of participant communication tools (participants guide/newsletters/social media) 
  • Attend promo tours and other runner events periodically 
  • Attend and organise training sessions for participants • Assist with the preparation of presentations, printing, and postage 
  • Work on and maintain all of the client information databases • Support the Customer Sales & Services team in the preparation of event materials 
  • Attend events and continue to be the point of contact for clients, welcoming clients and providing support about any questions they may have 
  • Support on-event logistics to ensure optimum client experience (info point, bib pickup, briefings, etc.) 
  • This list is not exhaustive, and you will be required to manage any reasonable tasks as and when required. 

 Note:  This role requires travel to national and international events.   

 Personal Specification

  •   Fluent in French and English preferred and ideally in German
  • An interest in Outdoor Sports, especially running and triathlon 
  • Excellent organisational skills 
  • Excellent communication skills 
  • Strong desire to provide excellent customer service 
  • Ability to work alone and as part of a team
  • Willingness to learn 
  • Flexible approach to problem-solving 
  • Ability to remain effective and calm while working under pressure 
  • A dedicated and enthusiastic approach 
  • Ability to work on-site at events during long hours 
  • Excellent database skills 
  • Knowledge of Microsoft programmes essential (familiarity with Mac beneficial) 
  • Driving Licence Mandatory  

  Terms for the role

  •  Applicants MUST have a University/School agreement such as internship convention‚ during the entire duration of the internship 
  • Monthly allowance: 800CHF (gross before any deductions are taken for state and federal taxes, insurance, etc.) 
  • Holidays: 10 working days for a 6-months internship.
  • Benefits: OC Sport sponsors the full cost of a half card CFF card. The card entitles you to a 50% discount on all Swiss public transport (to qualify for a CFF card you must be living in Switzerland) 
  • Office hours are between 9.00am and 6.00pm.  During busy periods you may be expected to work evenings and weekends. 
  • Travel, accommodation, and subsistence are covered for approved business travel, in line with current policies. 

To Apply: 

  • Your application MUST be in English, include a CV/Resume Additionally, provide a small text where you: 
  • Give us an example of when you demonstrated excellent customer service •
  • Give us an example of a situation/experience you did where you were very proud of yourself  
  • What sports do you enjoy and/or clubs are you involved in? 
  • Applicants without a School Agreement will not be considered. 

Make sure you answer each of the questions shown above, either in writing or a video.

OC Sport

OC Sport is a global sports marketing and events company specialising in professional sailing and outdoor sports.

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