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Senior Support Operator

Sportradar
 
Location Gera, Germany
Posted 11/09/2017
Closes 11/10/2017
Sector Media, Technology & Broadcast
Function Finance & Procurement, IT, Legal, IT, HR, Finance & Procurement, Admin
Contract Type Permanent
Hours Full Time
Salary Competitive
 

Job Description

OVERVIEW

Sportradar is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. We provide cutting-edge solutions and services to media companies, bookmakers, sports federations and state authorities. In order to guarantee an excellent service and quality for all our customers we are looking for a high motivated and reliable Support Operator within our exciting and fast-moving company.
If you think you’re up to the challenge, come and help us to grow, innovate and develop!


THE CHALLENGE

  • Consultancy and 1st Level support for international clients (B2B support) 
  • Issue solving on 1st Level support 
  • Escalation of internal/external technical issues 
  • Taking over support related projects and their independent processing 
  • Supervision of internal support processes and tasks Reporting

YOUR PROFILE

  • An appropriate qualification (commercial qualifications, economics, business administration) 
  • High interest in and understanding of B2B client support and communication 
  • Very good English skills both written and oral (FCE - First Certificate of English Cambridge) 
  • Willingness to work in shifts including night shifts 
  • High concentration ability
  • High routine and pressure tolerance 
  • Good computer skills
  • Bookmaker experience
  • Proficient in English (written and oral), any other European language is considered a plus 
  • Technical support experience beneficial

OUR OFFER

  • The opportunity to work and develop within an inspiring and fast growing company
  • Collaboration with friendly colleagues form all over the world
  • A highly motivated team

SPORTRADAR

We change the way the world experiences sport and provide cutting-edge solutions to media companies, bookmakers, sports federations and state authorities. Our team collaborates globally and is committed to solve the challenges we face on our way - but never without a pinch of fun and play. Make the team: Join us and shape (y)our future!

Sportradar

Sportradar is the world’s leading supplier of sports and betting-related data.

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