Injured Players Foundation Administrator

Rugby Football Union (RFU)
Location England, Middlesex, Twickenham
Posted 27/01/2017
Closes 24/02/2017
Sector Federations & LOCs
Function Events & Operations
Contract Type Permanent
Hours Full Time
Salary Negotiable

Job Description

The RFU Injured Players Foundation (IPF) supports around 150 rugby players who have sustained a spinal cord or traumatic brain injury resulting in some degree of permanent paralysis. We are seeking an experienced charity administrator who can help us deliver a programme of welfare and grant funding support as well as respond to external enquiries and assist with the organisation of charity event days.

Based at Twickenham Stadium, the IPF Administrator will be responsible for providing professional, friendly and comprehensive charity administrative support to the IPF team. Reporting to the IPF Business Manager, they will:

  • be the first point of contact for enquiries, injury reporting and grant applications
  • provide secretarial support to Trustee and sub-committee meetings
  • assist with ensuring the IPF maintains its record of best practice with respect to customer service, record keeping and data protection.
Key responsibilities will include:
  • Respond to injury reports received within agreed service level agreements and maintain the Reportable Injury Event Database.
  • Support the client services programme, including coordination with the Injured Player Welfare Officer (IPWO) to ensure the effective delivery of welfare and grant giving programmes.
  • Answer telephone and email/website enquiries with reference to the appropriate members of staff when required. Ensure that enquiries are dealt with and accurate information is relayed.
  • Respond to, sort and file all incoming and outgoing correspondence with supporters, trustees, commercial and research partners, media and the public. Maintain the Foundation's files.
  • Provide secretarial support to the meetings of the Trustee Board, sub-committees and staff; arranging meetings, prepare agendas, take and process minutes, and supporting the preparation of reports as required.
  • Provide support to IPF Fundraiser and Support Development Executive at fundraising activities and events for the charity, and assist in the processing and recording of donations received by the charity.
  • Work with colleagues to ensure the Foundation complies with and adheres to data protection, health and safety and other workplace legislation.
  • Manage office equipment and stationary for the team.
  • Provide support to the IPF Team; maintain the Director's electronic calendar, make hotel and travel bookings, and assist in the production of presentations
  • Provide support to other members of team when required.
Qualifications and Experience:
  • Full UK driving licence
  • Must be educated to a minimum of 'A level' standard. Preferably with at least 3 A-Levels at grade C, or equivalent
  • Experienced in providing administrative support in a dynamic and demanding environment.
  • Excellent customer service to both internal and external customers
  • Meetings administration and minute taking skills.
  • Ability to use initiative and make effective decisions
  • High level of ability in the use of MS Word, MS PowerPoint, MS Excel, MS Outlook and MS Access
  • Knowledge and experience of charity processes and operations

Skills and Personal Attributes:
  • Demonstrate team working & relationship building
  • Must be "customer service" driven, with an understanding of "customer/member" requirements and orientation towards service of others
  • Will adopt a "hands on" approach
  • Must demonstrate a "can do" proactive attitude and be able to provide solutions to problems or issues
  • Demonstrate accuracy and attention to detail and possess good administrative skills including arranging, attending, supporting and recording meetings
  • Must be able to communicate effectively with employees / guests from all parts of the charity, RFU and third party contacts, using positive working relationships, and be able to present a high professional image when representing the company
  • Will be an effective listener, able to show empathy with the views of others
  • Enthusiastic approach and demonstrable commitment to using technology to bring about process and system improvements.
  • Will be a good team player and develop good working relationships with both an office and field based team
  • Empathy with the Foundation's aims, values and objectives

Interviews to be held 16th February 2017

Rugby Football Union (RFU)

The Rugby Football Union is the national governing body for grassroots and elite rugby in England, with 1,900 autonomous rugby clubs in its membership.The clubs are grouped within 35 Constituent Bodies (CBs), comprised of counties - some individual,

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