Ticketing Operations Coordinator – ICC Global Events

England & Wales Cricket Board (ECB)
Location London, UK
Posted 13/01/2017
Closes 19/01/2017
Sector Federations & LOCs
Function Events & Operations
Contract Type Contract
Hours Full Time
Salary Competitive

Job Description

Overall purpose

The overall purpose of this role is to assist with the successful delivery of the ticketing operation for the ICC Champions Trophy 2017, ICC Women’s World Cup 2017 and ICC Cricket World Cup 2019.

The Ticketing Operations Coordinator will act as the primary contact for the ICC Women’s World Cup ticketing operation as well as being responsible for the fulfilment and delivery of all stakeholder allocations.

Role Context / Organisation Structure

The England & Wales Cricket Board is hosting the ICC Champions Trophy and the Women’s World Cup in June and July of 2017.

The ICC CT 2017 is an elite 50 over cricket event for the top eight one day international nations in the MRF ICC ODI Rankings. The tournament has been staged previously in Bangladesh (1998), Kenya (2000), Sri Lanka (2002), England (2004), India (2006), South Africa (2009) and England (2013).

The ICC Women’s World Cup 2017 is the pinnacle of the Women’s 50 over game and will have the top eight one day international nations, as reflected in the MRF ICC ODI rankings, competing to lift the coveted World Cup on 23 July 2017 at Lord’s cricket ground in London.

Both events are a great opportunity to showcase cricket at its absolute best and a fantastic opportunity for the England & Wales Cricket Board to put on an amazing event on behalf of the ICC. It’s a really exciting time to be involved in the sport of cricket and a great opportunity for the right person to build on their skills in international events.

The CT fixtures will be played at The Oval in London, Edgbaston in Birmingham and Cardiff in South Wales. The WWC will be played at Bristol, Somerset, Leicester and Derby with the Final at Lord’s in London.

The role involves:

  • Supporting the Global Events Ticketing Manager in successfully delivering the ticketing operation for both 2017 ICC tournaments and the ICC Cricket World Cup.
  • Working closely with the venues and ticketing provider. The Ticketing Operations Coordinator will be the primary contact for the ICC Women’s World Cup ticketing operation, including inventory management and match day operations.
  • Responsibility for the fulfilment and delivery of stakeholder tickets, primarily ICC commercial partner allocations.
  • Representing the Global Events department as a point of contact on match-days where required.
  • Working closely with the Global Events Finance department in the reconciliation of all ticket revenues.
  • To assist in planning and operations for Cricket World Cup 2019.

Although not a comprehensive list this will form the majority of the responsibilities


This role requires….

  • Strong operational experience in ticketing within an event environment.
  • Experience of working with stakeholders and ticketing providers.
  • Excellent people management skills.
  • Outstanding attention to detail and planning skills.
  • Ability to meet non-negotiable timelines.
  • Flexibility to travel and work unsociable long hours, including weekends.
  • Ability to work well under pressure.
  • Good communication skills.


  • The complexity and type of problems encountered by this role are in its nature varied and at times difficult to predict, the role holder must be able to deal with these problems quickly and efficiently or to signpost the problems which arise to the necessary departments.


The role holder is required to interact with the ICC, ECB Tournament team, the ECB and venue staff.


  • Must be flexible and disciplined.
  • Must be self-motivated and level headed.
  • Excellent Time management.

Interviews for this role will take place on 30 January 2017

This job description is only a summary of the role as it currently exists and is not exhaustive or comprehensive. The responsibilities and accountabilities might differ from those outlined and other duties, as assigned, might be part of the job.

England & Wales Cricket Board (ECB)

The England and Wales Cricket Board is the governing body for all cricket in England and Wales. ECB provides support for the game far beyond the boundaries of just international and first class cricket.

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