Spectator Services & Relations Manager

Location Switzerland, Nyon
Posted 30/11/2016
Closes 19/12/2016
Sector Federations & LOCs
Function Coaching & Sports Development, Events & Operations, Strategy & Research, Planning & Strategy
Contract Type Contract
Hours Full Time
Salary Competitive

Job Description

Job information:

Division / Unit: Operations / Host Country Projects

Contract type: Fixed Term

Start date: 01.02.2017

End date: 30.09.2020

Location: Nyon


The job of the Spectator Services & Relations Manager is to develop a full spectator services programme to enhance the experience of spectators attending UEFA EURO 2020 matches in host cities in 13 different countries around Europe.


  • Liaising with all internal and external UEFA stakeholders and the 13 host countries to incorporate all spectator experience activities into a single cohesive plan;
  • Enabling positive spectator experiences from all angles (age, gender, nationality, host country/host city visited, stage of the tournament, match times);
  • Ensuring consistency in the quality of the spectator experience in each host country, host city, stadium and fan zone during the entire tournament;
  • Understanding the spectator's landscape and identifying their needs;
  • Creating tools and services to enrich the spectator experience;
  • Designing a strategy to successfully launch such tools, and considering various creative ways to attract the interest of spectators;
  • Establishing strong bonds with spectator groups and involving them in the development of tools and services.


Experience required:

  • from 4 to 6 years / in operations at a major sports event
  • from 1 to 3 years / in project management in developing ICT tools or apps


  • Bachelor's in event management or a similar subject


  • English / Proficient

Additional requirements:

  • Able to build strong working relationships and engagement with internal and external stakeholders
  • Helpful, thoughtful and cooperative
  • Project Management / Advanced
  • Budget Management / Intermediate


The Union of European Football Associations is the administrative body for association football in Europe.

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