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Operations Manager

Ascot Racecourse
Location Ascot, UK
Posted 04/10/2016
Closes 27/10/2016
Sector Leisure & Health, Venues & Suppliers
Function Events & Operations, Venue Management & Spectator Services
Contract Type Permanent
Hours Full Time
Salary Up to £45,000

Job Description


It means more at Ascot. Everything is in its place as we meticulously apply the finishing touches to create breathtaking occasions at the iconic Ascot Racecourse. We strive to deliver an uplifting guest experience; an experience which always anticipates our guest’s needs and is seemingly effortless. We are custodians of over 300 years of history, we have a duty to respect and celebrate our heritage which makes us original. We always look and act the part. We are smart, stylishly turned out and courteous, communicating with respect. This is the Ascot Way.


Reporting to the Head of Operations and Events you will be responsible for the delivery of all 26 race days per year to ensure our Ascot values are reflected at every opportunity to over 600,000 guests. Your role will be to deliver an uplifting experience for each race day which include Royal Ascot, Festival of Food & Wine, Halloween & Fireworks and our Christmas racedays. You will be responsible for site presentation ensuring it adheres to racecourse and brand standards whilst overseeing the site accreditation process.

You will manage and continue to develop a permanent team, contractors and temporary staff of over 1000, whilst working with the HR department to support the overall Ascot Way training strategy.

Working closely with relevant managers and departments you will oversee the schedule and delivery of the on-site race day plan including performers, entertainment, temporary enclosures and branding in alignment with the three year strategy plan.

You will also be required to work with the Event Build Manager in the planning and delivery of temporary facilities as well as supporting the Event Project Manager to deliver events outside of racing.


Educated to a degree level or equivalent, you will be conversant with all relevant legislations. You will have gained the following qualifications; Level 4 Crowd Management, IOSH or NEBOSH and have an understanding of the green and purple guides.

You have previously worked at senior management level at large or multi-site venues. You will be an effective communicator and confidently manage and inspire teams. You will manage a budget over £2 million and great attention to detail will be second nature to you.

Ideally you would have demonstrable experience in dealing with; onsite security, stewarding, car parking and traffic management. You will be able to come up with ideas and effectively see them through to delivery in areas such as retail and entertainment. You will have the ability to place yourself in the guest’s shoes to understand the site plan and the look and feel of each race day.


Alongside a very competitive salary, you will be able to take advantage of a great package. We offer complimentary tickets for each race day that you can give to friends or family, discounts in selected stores on Ascot High Street, as well as a Pension Scheme and Life Assurance. We are also keen to support employees with opportunities to grow and develop within Ascot Racecourse.

Ascot Racecourse

Ascot Racecourse is an English racecourse, located in the village of Ascot, Berkshire, used for thoroughbred horse racing. It is one of the leading racecourses in the United Kingdom, hosting 9 of the UK's 32 annual Group 1 races.