“I am very passionate that anyone arriving at the stadium has a great experience.”
Life at the RFU started for me being a match day steward which I loved. I used to turn up for work each match day and everything would be done and ready. It wasn’t until I got a full-time job in 2011 that I truly understood what goes on behind the scenes here at Twickenham. For most people they only think the Stadium is open when there are matches being played, but it’s so much more than that. The stadium is used for Conferences, Weddings and Music Concerts, there is always something going on!
I have the privilege of working on the concierge desk at Twickenham Stadium, so I am the first point of contact for Guests, Clients and Staff who arrive at the Rugby House. One of my key roles is making sure they are expected, so whilst I get to meet and greet some fascinating people, I also have to remain highly vigilant given that we are a national stadium and with today’s worldwide risks, must never become complacent – safety is key. I am the first one into Rugby House each morning and make sure everything is switched on and have the doors open and ready for staff and visitors to arrive. There is a huge element of customer service in the role that I play, but added in with that I am part of the Venue Operations department, who oversee the security of the venue 24-hours-a-day, 7-days-a-week, 365 days of the year.
I can honestly say I truly do have one of the best jobs ever, I get to work at a stunning stadium and get to meet some fantastic people. I am very passionate that everyone who arrives at the stadium has the best possible experience.
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