Meet The FA's IT Engagement Coordinator, Jack Bates

Published: 01 Apr 2018


Jack is responsible for making sure that the technology team engages correctly with the whole business. Making sure that everyone is aware of what is happening with technology in the company, as well as training any new technological advancement that we may input.

What does your working day look like?

My working day can range depending on which projects or tasks I have on that day or week. One day I could be up at St. George’s Park running workshops with different members of the coaching team on new technology that we are inputting, on another I could be on web chats with CEOs of County offices making sure they are up to date with the workings of the technology team. I also work closely with members of the Senior Management Team with regards all their technology requirements. To drag out that old cliché of no day is the same is pretty relevant in my role.

What is your favourite thing about working for The FA?

The fact that I get to see the inner workings and have an impact of the world of football is a great source of pride as it was something that I have always wanted to do. Also the added bonus of watching football matches is great (even if I am Welsh!).

What is your favourite thing about the role?

Getting to meet the diverse people who make up the organisation is probably my favourite thing.

What was your career path before The FA?

My first job after University was Marketing Executive at Llanwern Golf Club in South Wales, where I proceeded to become Office Manager. As it was only a small golf club I had responsibility for a lot of varied areas, but it allowed me to develop a range of skills that have enabled me to move into different areas of work. From here I became a learning and development coordinator at an insurance broker, tasked with organising training across the business. My role then moulded into designing and implementing workshops, managing training needs and personal assistant duties to executive level. Once designing and executing a new induction scheme I decided it was time to move on and that’s how I ended up here at The FA.

What are the most important skills that you use in your role?

The most important skill that I use is communication, making sure that people have a clear understanding of what is happening within the technology function here at The FA. Finding ways to get people engaged is key to being successful.

What advice would you give to someone who wanted to follow a similar career path?

I would say that if people offer you the chance to have a new experience or the possibility to gain knowledge in a different area then take it. In each of my working roles I have always striven to gain as much expertise in different areas as possible to broaden my skill set, so that I can adapt to new roles and different ways of working. Also, learn from people that you respect, admire and have had the working experiences you would like to have. Listen to what they have done in particular scenarios and how they conduct themselves in a working environment.

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