A Day in the Life of... Tom Mace, Senior Manager, Fraud Detection Services at Sportradar
Published: 24 Sep 2014
What does a Senior Manager actually do?
As a Senior Manager for Sportradar’s Security Services I am responsible for day to day operations of the Fraud Detection System (FDS), which we provide to some of the leading federations in world sport. This involves the management and supervision of the team of Trading Analysts in London and Hong Kong, whose job it is to identify and analyse potentially suspicious betting patterns. Increasingly, my role is customer focused and a key part of the job is ensuring that our partners are receiving the best possible level of service. Accuracy and precision are key for our business and it is my job to ensure that these standards are met across the board.
Can you lead us through a timeline of a typical day in the office?
In our business typical days are few and far between as ultimately our workload is dictated by where and when there are suspicious matches taking place. As hard as we try, this is impossible to predict! A large part of the job involves communicating suspicious match reports to our customers, so often Mondays are often very busy analysing and reporting on the weekend’s incidents. At present match-fixing is a hot topic and I often have to host and present to visitors to our office, from sport federations to journalists and even law enforcement agencies. At present, we are undergoing quite a large recruitment drive as the business expands, which involves meeting and interviewing prospective candidates. Thankfully, and I think I speak for every member of my team here, our job also requires watching a fair bit of sport on tv!
How do you become a Senior Manager?
In order to do my job, and the same goes for every member of the FDS team, there are three main requirements: a passion for sport, an excellent betting knowledge and, most importantly, a positive attitude. If someone has these attributes then the finer analytical details of the job will soon fall into place and there will be the basis for a very successful career with Sportradar. In terms of what’s required on your CV, experience of working in the betting industry and a good education are important but, as I said, these mean nothing without the right personal attributes.
What are the qualities needed to be a Senior Manager and what have you learned since being in the role?
Having begun my Sportradar career as a Trading Analyst, there are many differences having since progressed into a management role. I would say the most challenging aspect of being a Senior Manager is having to take responsibility for the work of your team, rather than being focused on your individual output. Planning and time management is a key part of this and it is sometimes very tricky to juggle the various ongoing projects whilst at the same time responding to any day to day match-fixing incidents. As far as opportunities go, I am lucky to have had the chance to meet some extremely interesting people from the world of sport/betting/law enforcement and it is great to be part of a team that is actively working to protect the integrity of sport - something which we all take for granted.
Can you tell us about a project/task within your Sportradar career that you have particularly enjoyed?
Without doubt the most satisfying experience in my career was to have played a major part in the Southern Stars case. Southern Stars are an Australian soccer team and in 2013 were involved in the largest ever match-fixing scandal in Australia. Our team essentially uncovered the whole case and once we had shared our intelligence with our Australian partners we were able to directly assist the police investigation, which ultimately resulted in arrests being made and criminal charges brought against those responsible. It was immensely satisfying to be part of such a fascinating case, not least as is it rare to achieve such concrete results in our line of work.
By Tom Mace is Senior Manager of Fraud Detection Systems