|Sector||Federations & LOCs|
|Function||Events & Operations|
The role of the concierge is to provide a professional reception service at the entrance to Rugby House during office hours and on event days as required.
To ensure visitors, guests and members of the public attending Rugby House are directed to the appropriate offices or function rooms.
The shift rota requires 2 personnel to perform 6 hour shifts from 07.00 to 13.00 and from 13.00 to 19.00 Monday to Friday and on weekend event days as required.
- Ensuring a friendly, professional, helpful, welcoming and efficient front desk reception service to meet and greet RFU employees, guests and clients attending South stand functions.
- To answer queries from visitors and the general public in an efficient, positive, polite and helpful manner.
- To operate a visitor pass and control system.
- To work closely with colleagues from Twickenham Experience Limited on functions in the South stand in order to ensure that they operate professionally.
- To arrange taxi's for visitors or advise of alternative transport options in the local area.
- To answer telephone calls to the concierge desk and, if appropriate, redirect accordingly.
- To receive and distribute hand delivered mail.
- To monitor the stadium security by directing guests and customers to the relevant areas of the South stand.
- To direct staff and visitors to designated parking areas within the car parks or agreed function locations.
- To direct all deliveries to Gate D for access to the rear of the South stand.
- To take deliveries of newspapers.
- To distribute wrist bands and security passes as appropriate around event days.
- Any other duties to assist the Security department as required.
- Previous experience in similar role would be beneficial.
Skills and Personal Attributes:
- Excellent customer service skills.
- Professional approach & attributes
Rugby Football Union (RFU)
The Rugby Football Union is the national governing body for grassroots and elite rugby in England, with 1,900 autonomous rugby clubs in its membership.The clubs are grouped within 35 Constituent Bodies (CBs), comprised of counties - some individual,