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Customer Service Executive

Arena Racing Company
Location Bath, Somerset
Posted 12/10/2016
Closes 06/11/2016
Sector Leisure & Health, Venues & Suppliers
Function Business Development & Sales
Contract Type Permanent, Part Time
Hours Full Time
Salary £17,000

Job Description

PositionCustomer Service Executive 

Salary: £17,000 pro rata

Location:  Bath

Contract type: Permanent – January start date

Hours of work: 40 hours per week, 5 over 7 days - including Weekends and bank holidays – Part time hours/job share considered

Closing Date: 6th November 2016

Bath Racecourse has an exciting new opportunity for a driven Customer Service Executive to join the existing team. This is a great time to join the business as we have just undertaken a multimillion pound investment into the facilities for the 2016 season.

The ideal Customer Service Executive will be proactive, accurate and highly motivated with a positive attitude towards work. The candidate should also possess significant experience working within a customer service role. 

Bath Racecourse is really seeking the right Customer Service Executive to make a real contribution to the business. Due to this we are willing to consider a job share and part time hours for the right people.

Key responsibilities for the role will include:

  • Handling a wide range of customer enquiries and queries over the phone and via email, ensuring a high standard of customer service at all times
  • Taking raceday ticket bookings, upselling enhanced packages wherever possible
  • Managing the dispatch of all raceday tickets ensuring all customers receive them in a timely fashion
  • Working with the Marketing Executive to championing data capture opportunities on a raceday and ensure these are inputted into the database
  • Assisting with managing the renewal and recruitment of Annual Members
  • Operation of raceday reception and dealing with a wide range of customer queries
  • Working on racedays and other non-raceday events to assist as required

The ideal candidate will possess the following attributes:

  • Previous experience in a customer facing role
  • Excellent Time Management and able to multi task
  • Strong IT skills
  • Exceptional communication
  • Excellent team working skills
  • Excellent customer service and very customer focused
  • Friendly and Approachable nature
  • Able to work individually and as part of a Team
  • Willingness to learn

In return we will offer you:

  • A competitive salary
  • 22 days holiday per year plus Bank Holidays
  • Contributory pension scheme
  • Childcare voucher scheme
  • Free parking
  • Personal and professional development opportunities
  • A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company and Galleon Hotel group.

How to Apply: Please send a full CV together with a covering letter detailing where you saw the position advertised, current salary and your hour preference to Holli Grayshan (HR and Recruitment Coordinator) email:

Arena Racing Company

Arena Racing Company (“ARC”) is the largest racecourse operator in the UK with its racecourses hosting racing on over 300 days a year.